Shipping Policy

Effective Date: January 17, 2025

Address: 1422 Jefferson St, Wenatchee, Washington (WA)

Phone: (509) 662-2883

Email: info@artisandogwears.com

Website: https://artisandogwears.com/

Introduction

At ArtisanDogWears, we are committed to providing you with a seamless and efficient shopping experience, and this includes our shipping and delivery process. This Shipping Policy outlines our shipping methods, costs, delivery times, and related information for purchases made both online through our website at https://artisandogwears.com/ and for orders shipped from our physical store at 1422 Jefferson St, Wenatchee, WA. By making a purchase from ArtisanDogWears, you agree to the terms of this Shipping Policy. Please read this policy carefully before making a purchase.

1. Shipping Destinations

  • Domestic Shipping: We currently offer shipping within the contiguous United States (the 48 mainland states, excluding Alaska and Hawaii). We may expand our shipping destinations in the future, and we will update this policy accordingly.

  • International Shipping: At this time, we do not offer international shipping. We apologize for any inconvenience this may cause and will consider international shipping in the future based on demand.

  • PO Boxes and APO/FPO Addresses: We do not ship to PO Boxes or APO/FPO addresses at this time. Please provide a physical street address for shipping.

2. Shipping Methods

We partner with reliable shipping carriers to ensure your order is delivered safely and efficiently. The shipping methods we use include:

  • Standard Shipping: This is our default shipping method and typically takes 3-7 business days for delivery after processing, depending on your location.

  • Expedited Shipping: We may offer expedited shipping options for an additional fee, providing faster delivery times (usually 2-3 business days after processing).

  • Carrier Selection: The specific carrier for your order will be chosen based on your location and the products you purchased. We work with carriers such as USPS, FedEx, UPS, and others as needed.

  • Shipping Notification: You will receive a shipping notification email with tracking information once your order has been shipped, allowing you to monitor the progress of your delivery.

3. Shipping Costs

Shipping costs are calculated based on several factors, including:

  • Shipping Destination: Shipping costs vary depending on your location.

  • Weight and Size: The size and weight of the items you order will affect shipping costs.

  • Shipping Method: Expedited shipping options will typically have higher shipping fees.

  • Promotional Offers: From time to time, we may offer promotional discounts on shipping or free shipping on orders meeting a certain threshold. These promotions will be advertised on our website.

Shipping costs will be calculated and displayed during the checkout process, so you will know the exact shipping fee before finalizing your purchase.

4. Order Processing and Handling Time

  • Order Processing: We aim to process all orders within 1-2 business days after they are placed. Orders placed on weekends or holidays will be processed on the next business day.

  • Handling Time: The handling time includes packaging your order, preparing it for shipment, and transferring it to the carrier.

  • Peak Periods: Please allow for additional processing time during peak periods, such as holidays or promotional events. We will do our best to communicate any delays in processing.

5. Delivery Times

  • Estimated Delivery: Delivery times are estimated and not guaranteed. The estimated delivery time is calculated from the date your order leaves our facility, not from the date your order was placed.

  • Factors Affecting Delivery: Actual delivery times may vary due to factors beyond our control, including weather conditions, carrier delays, and unforeseen circumstances.

  • Standard Delivery: Delivery with our Standard Shipping option typically takes 3-7 business days after processing.

  • Expedited Delivery: Expedited shipping usually takes 2-3 business days after processing.

  • Tracking: You can track your order using the tracking number provided in your shipping notification email.

6. Delivery Issues and Missing Packages

  • Delivery Confirmation: Once the package is marked as delivered by the carrier, we are not responsible for lost or stolen packages. Please ensure your delivery location is secure and consider using a signature confirmation service for high-value orders.

  • Missing Packages: If your tracking information indicates that your package has been delivered, but you have not received it, please contact us immediately. We will work with the shipping carrier to investigate the issue.

  • Lost or Damaged Packages: If your package is lost or arrives damaged, we will file a claim with the carrier and will work with you to resolve the issue, which may include sending a replacement or issuing a refund.

  • Incorrect Shipping Address: If you provided an incorrect shipping address during checkout and your package is undeliverable, you will be responsible for any reshipping fees. Please double-check your shipping address for accuracy before finalizing your order.

7. Signature Confirmation

  • Optional Service: For high-value orders, or upon request, we may require a signature confirmation for delivery to ensure that the package is received by the intended recipient. This service may have an additional cost.

  • Responsibility: If a signature confirmation is not requested and your package is left unattended, we cannot be held responsible for any loss or theft.

8. Shipping Policy Changes

ArtisanDogWears reserves the right to modify or update this Shipping Policy at any time. Any changes will be posted on our website and will be effective immediately upon posting. We encourage you to review this policy periodically for changes. Your continued use of our website or purchase of products after changes have been posted constitutes your acceptance of the new terms.

9. Contact Information

If you have any questions or concerns about this Shipping Policy, please contact us:

ArtisanDogWears
1422 Jefferson St
Wenatchee, Washington (WA)
Phone: (509) 662-2883
Email: info@artisandogwears.com

Website: https://artisandogwears.com/