Privacy Policy

Effective Date: January 17, 2025

Address: 1422 Jefferson St, Wenatchee, Washington (WA)

Phone: (509) 662-2883

Email: info@artisandogwears.com

Website: https://artisandogwears.com/

Introduction

At ArtisanDogWears, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://artisandogwears.com/, purchase products from our online store, interact with us in person at our store located at 1422 Jefferson St, Wenatchee, WA, or otherwise engage with us. We encourage you to read this policy carefully to understand our practices regarding your personal information. By using our website or services, you consent to the terms of this Privacy Policy.

1. Information We Collect

We collect various types of information, which can be broadly categorized as follows:

  • Personal Information: This includes information that can identify you, such as:

    • Contact Information: Your name, email address, postal address, and phone number.

    • Account Information: Username and password when you create an account on our website.

    • Payment Information: Credit card details, billing address, and other payment information when you make a purchase. This information is processed securely by our payment processors and is not stored on our servers.

    • Purchase History: Records of the products you have purchased from us, including order details.

    • Communication Information: Records of our communications with you, such as emails and support tickets.

  • Non-Personal Information: This includes information that does not directly identify you, such as:

    • Device Information: Information about the device you use to access our website, including your IP address, browser type, operating system, and device identifiers.

    • Usage Data: Information about how you use our website, including pages you visit, links you click, and your browsing patterns.

    • Cookies and Tracking Technologies: We use cookies and similar tracking technologies to collect information about your browsing activity on our website. You can manage your cookie preferences through your browser settings.

    • Location Data: If you allow us to access your location, we may collect data about your geographic location.

2. How We Collect Information

We collect information in several ways:

  • Directly from You: When you register an account, place an order, subscribe to our newsletter, contact us for support, or participate in surveys or promotions, we may directly collect information from you.

  • Automatically: We automatically collect certain non-personal information when you access and use our website using technologies such as cookies, web beacons, and server logs.

  • From Third Parties: We may receive information from third-party service providers, such as payment processors, shipping companies, and marketing platforms.

3. How We Use Your Information

We use the collected information for the following purposes:

  • Providing and Improving Our Services:

    • To process your orders and fulfill your purchases.

    • To manage your account and provide you with customer support.

    • To personalize your experience on our website.

    • To improve our website and services based on user behavior and feedback.

    • To troubleshoot technical issues and ensure the smooth operation of our website.

  • Communication:

    • To send order confirmations, shipping updates, and other transaction-related communications.

    • To respond to your inquiries and provide customer support.

    • To send you newsletters, promotional emails, and other marketing communications, if you have opted to receive them.

  • Marketing:

    • To deliver targeted advertising and personalized marketing content based on your interests and browsing behavior.

    • To analyze the effectiveness of our marketing campaigns.

  • Legal and Security:

    • To comply with applicable laws, regulations, and legal processes.

    • To protect our rights, property, and safety, as well as the rights, property, and safety of our users.

    • To prevent fraud and other illegal activities.

  • Data Analysis:

    • To analyze and understand market trends, customer behavior, and preferences.

    • To conduct research and development and improve our product offerings and services.

4. How We Share Your Information

We may share your information with the following parties:

  • Third-Party Service Providers: We engage third-party service providers to perform various functions on our behalf, such as payment processing, shipping, email marketing, web analytics, and hosting. These providers have access to personal information only to perform their services and are obligated to maintain the confidentiality and security of your data.

  • Business Partners: We may share your information with our business partners to offer you joint products and services or for promotional purposes. We will only share your information with partners who have also agreed to protect your data.

  • Legal Authorities: We may disclose your information to law enforcement authorities, government agencies, or other legal authorities when required to comply with applicable laws, regulations, legal processes, or a valid court order.

  • Business Transfers: In the event of a merger, acquisition, sale of assets, or other business transaction, your information may be transferred to a successor entity.

  • With Your Consent: We may share your information with third parties if you explicitly consent to such sharing.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including any legal or regulatory requirements. We will securely dispose of your personal information when it is no longer needed. The retention period depends on the nature of the information and the purposes for which it is processed. For instance, financial transaction information may be kept longer due to legal obligations, while browsing history may be retained for a shorter period.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:

  • Secure Server Infrastructure: We utilize secure servers with firewalls and encryption to protect your data from unauthorized access.

  • SSL Encryption: We use Secure Socket Layer (SSL) encryption technology to protect the transmission of sensitive information, such as payment details, over the internet.

  • Access Controls: Access to your personal information is limited to authorized personnel who require access for business purposes.

  • Data Backup: We regularly back up our data to ensure its availability in the event of data loss.

  • Regular Security Audits: We conduct regular security audits and vulnerability assessments to identify and address any potential security risks.

However, no method of transmission or storage is completely secure. Therefore, we cannot guarantee the absolute security of your information. You are responsible for keeping your account login information confidential and for taking steps to protect your personal information.

7. Your Privacy Rights

You have certain rights regarding your personal information:

  • Access: You have the right to request access to the personal information we hold about you.

  • Rectification: You have the right to request correction of any inaccurate or incomplete personal information.

  • Erasure: You have the right to request the deletion of your personal information, subject to certain legal limitations.

  • Restriction of Processing: You have the right to request the restriction of processing your personal information under certain circumstances.

  • Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.

  • Objection: You have the right to object to the processing of your personal information under certain circumstances, such as for marketing purposes.

  • Withdrawal of Consent: If you have provided consent for the processing of your personal information, you have the right to withdraw your consent at any time.

To exercise these rights, please contact us using the contact information provided below. We will respond to your request within a reasonable timeframe. We may ask you to verify your identity before processing your request.

8. Cookies and Tracking Technologies

We use cookies and other tracking technologies to collect information about your browsing activity on our website. Cookies are small text files that are stored on your device when you visit a website. They enable the website to recognize your device and remember certain information about you, such as your language preference and browsing history.

We use the following types of cookies:

  • Essential Cookies: These cookies are necessary for the website to function properly and enable you to navigate the site and use its features.

  • Performance Cookies: These cookies collect information about how you use our website, such as which pages you visit and which links you click. This information helps us improve the performance and usability of our website.

  • Functionality Cookies: These cookies allow our website to remember your preferences and choices, such as your language setting and username.

  • Targeting or Advertising Cookies: These cookies collect information about your browsing behavior to deliver personalized advertisements that are relevant to your interests.

You can manage your cookie preferences through your browser settings. You can choose to accept or reject cookies, or you can set your browser to notify you when a cookie is being sent. Please note that if you choose to disable cookies, some features of our website may not function correctly.

9. Third-Party Links

Our website may contain links to third-party websites or services that are not under our control. We are not responsible for the privacy practices or content of these third-party websites. We encourage you to review the privacy policies of these websites before providing any personal information.

10. Children’s Privacy

Our website is not intended for use by children under the age of 16. We do not knowingly collect personal information from children under the age of 16. If you are a parent or guardian and you believe that your child has provided us with personal information, please contact us immediately, and we will take steps to delete their information from our systems.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes to this policy by posting the updated policy on our website or through other means. The updated policy will be effective immediately upon posting. We encourage you to review this policy periodically to stay informed about how we protect your privacy.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

ArtisanDogWears
1422 Jefferson St
Wenatchee, Washington (WA)
Phone: (509) 662-2883
Email: info@artisandogwears.com
Website: https://artisandogwears.com/