Refund and Returns Policy

Effective Date: January 17, 2025

Address: 1422 Jefferson St, Wenatchee, Washington (WA)

Phone: (509) 662-2883

Email: info@artisandogwears.com

Website: https://artisandogwears.com/

Introduction

At ArtisanDogWears, we are committed to ensuring your complete satisfaction with every purchase. We understand that sometimes a product may not meet your expectations, and we aim to make the return and refund process as straightforward and hassle-free as possible. This Refund and Returns Policy outlines our guidelines and procedures for returns, exchanges, and refunds. By purchasing from ArtisanDogWears, whether online through our website at https://artisandogwears.com/ or in our physical store at 1422 Jefferson St, Wenatchee, WA, you agree to the terms of this policy. We encourage you to read this policy carefully before making a purchase.

1. Return Eligibility and Timeframe

We accept returns for most products purchased from ArtisanDogWears within 30 days of the original purchase date, subject to the following conditions:

  • Condition of Items:

    • The item must be in new, unused, and resalable condition. This means that the item must not show any signs of wear, damage, or use.

    • The product must be returned in its original packaging, with all original tags, manuals, accessories, and protective materials intact.

    • The product’s packaging must not be damaged or marked in any way.

  • Proof of Purchase:

    • You must provide the original receipt or proof of purchase (order confirmation email for online orders, in-store receipt for in-person purchases).

  • Exclusions: Certain items are not eligible for returns due to hygiene reasons, or the nature of the product. These items will be clearly identified in the product description. Non-returnable items include, but are not limited to:

    • Software that has been opened or activated.

    • Items marked as “final sale” or “clearance.”

    • Items that have been customized or personalized.

    • Items damaged by misuse, abuse, or neglect.

    • Consumable items if opened or used, such as printer ink, batteries, etc.

    • Gift cards.

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Customer Service: Within 30 days of the original purchase date, contact our customer service team via one of the following methods:

    • Email: info@artisandogwears.com

    • Phone: (509) 662-2883

    • In-Store: Visit our store at 1422 Jefferson St, Wenatchee, WA

  2. Provide Necessary Information: When contacting customer service, please provide your order number (if applicable), the item(s) you wish to return, and the reason for the return. This information helps us process your return efficiently.

  3. Return Authorization: After reviewing your request, we will provide you with a Return Authorization Number (RAN) and specific return instructions. Please note that returns without a RAN may be refused.

  4. Package the Item: Package the item securely in its original packaging, including all accessories and documentation. Use appropriate protective material to prevent damage during shipping. Be sure to clearly write the RAN on the outside of the package.

  5. Ship the Item: Ship the item to the return address provided by our customer service team. You are responsible for all return shipping costs unless the return is due to a defect or error on our part.

3. Return Shipping Costs

  • Customer Responsibility: Generally, you are responsible for paying return shipping costs. We recommend using a trackable shipping method and purchasing shipping insurance for your return, as we cannot be held responsible for lost or damaged packages during return transit.

  • ArtisanDogWears Responsibility: ArtisanDogWears will pay for return shipping costs only if the return is due to:

    • A defective product covered under warranty.

    • An error on our part, such as shipping the wrong item.

    • The product arriving damaged due to shipping.

    • In such cases, we will provide you with a prepaid shipping label.

4. Inspection and Processing of Returns

Upon receiving your returned item, we will carefully inspect it to ensure that it meets the eligibility criteria outlined in this policy. Please allow up to 5 business days for your return to be processed from the date it is received by us.

  • Approved Returns: If your return is approved, we will process your refund, exchange, or store credit, depending on your preference and our policies.

  • Denied Returns: If your return does not meet the eligibility criteria, we will notify you and you will be responsible for paying the return shipping costs to have the item returned to you.

5. Refunds

  • Refund Method: Refunds will be issued to the original payment method used at the time of purchase. If you paid by credit card, the refund will be credited to your credit card account. For other payment methods, refunds will be processed through the original method.

  • Refund Timeframe: Once the refund has been approved, please allow 7-10 business days for the refund to be reflected in your account. Refund processing times may vary depending on your bank or payment provider.

  • Shipping Costs: Please note that original shipping costs are non-refundable, unless the return is due to a defect or error on our part.

6. Exchanges

  • Exchange Policy: If you would like to exchange a product for a different one, please follow the same return process outlined above. After your return is approved, we will process the exchange and ship the new product to you. If the new product has a higher price, you will need to pay the difference. If the new product has a lower price, we will refund the difference.

  • Exchange Availability: Exchanges are subject to product availability. If the desired exchange item is out of stock, we will offer you a refund or a comparable alternative product.

7. Store Credit

  • Store Credit Option: In some cases, instead of a refund, we may offer you store credit, which can be used towards a future purchase at ArtisanDogWears. Store credit is usually issued in the form of a gift card or code that can be used online or in-store.

  • Terms of Use: Store credit does not expire and is non-transferable.

8. Defective or Damaged Items

  • Damaged Upon Arrival: If you receive a product that is damaged in transit, or is defective, please contact us immediately within 48 hours of receipt. We will provide instructions on how to return the damaged or defective item for a full refund or replacement, including covering all return shipping costs.

  • Defective Items After Use: If your product becomes defective after a period of use but is still within the manufacturer’s warranty period, please contact us. We will work with you and the manufacturer to help resolve the issue according to the terms of the warranty.

9. Policy Modifications

ArtisanDogWears reserves the right to modify or update this Refund and Returns Policy at any time. Any changes will be posted on our website and will be effective immediately. We encourage you to review this policy periodically for any updates. Your continued purchases from ArtisanDogWears after any changes indicates your acceptance of the modified policy.

10. Contact Information

If you have any questions or concerns regarding this Refund and Returns Policy, please contact us:

ArtisanDogWears
1422 Jefferson St
Wenatchee, Washington (WA)
Phone: (509) 662-2883
Email: info@artisandogwears.com
Website: https://artisandogwears.com/