Sales Policy

Effective Date: January 17, 2025

Address: 1422 Jefferson St, Wenatchee, Washington (WA)

Phone: (509) 662-2883

Email: info@artisandogwears.com

Website: https://artisandogwears.com/

Introduction

At ArtisanDogWears, we are committed to providing high-quality electronics and excellent customer service. This Sales Policy outlines our sales practices, including how to purchase products, payment methods, shipping, returns, warranties, and customer support. This policy is designed to ensure transparency and a positive shopping experience for all our valued customers. By purchasing products from our store or website, you agree to the terms outlined in this policy.

1. Purchasing Products

  • How to Purchase:

    • Online: You can purchase products through our website at https://artisandogwears.com/. Simply browse our catalog, add items to your cart, and proceed to checkout.

    • In-Store: You can also visit our physical store located at 1422 Jefferson St, Wenatchee, WA, during our operating hours to purchase products. Our knowledgeable staff is available to assist you with your selections and answer any questions.

  • Order Placement: All orders, whether online or in-store, are subject to acceptance by ArtisanDogWears. We reserve the right to refuse or cancel any order for reasons that include but are not limited to inventory limitations, pricing inaccuracies, or suspicion of fraud.

  • Order Confirmation: After placing an order, you will receive an email confirmation if purchased online or a receipt if purchased in-store. Please review these to ensure accuracy. The confirmation does not guarantee that your order will be processed or shipped, but confirms that your order request has been received.

2. Pricing and Payment

  • Pricing: Prices displayed on our website and in our store are in US dollars and subject to change without prior notice. All prices include applicable local sales taxes, unless otherwise stated. We aim to provide accurate pricing but cannot warrant against errors. In cases of price errors, we will contact you to either cancel or adjust the order before fulfillment.

  • Payment Methods: We accept various payment methods to cater to your convenience, including:

    • Major credit and debit cards (Visa, MasterCard, American Express, Discover)

    • PayPal

    • Cash (in-store purchases only)

    • Other digital payment methods (as offered from time to time)

  • Payment Security: All online payments are processed through secure payment gateways to ensure the safety of your personal and financial information. Your payment information will not be stored on our servers.

  • Authorization: By providing payment details, you authorize ArtisanDogWears to charge the agreed upon amount for your purchase, including any applicable shipping fees and taxes.

3. Shipping and Delivery

  • Shipping Policy: We offer shipping for online purchases to addresses within the continental United States. We use trusted shipping carriers to deliver your orders efficiently.

  • Shipping Costs: Shipping costs vary depending on your location, the size and weight of the products, and the shipping method you choose at checkout. Shipping costs will be calculated and displayed during the checkout process.

  • Delivery Timeframes: Estimated delivery times will be provided at checkout. Please note that these are estimates and not guarantees. Delivery times may vary due to weather, holidays, carrier delays, or other factors beyond our control.

  • Tracking Information: Once your order has been shipped, you will receive a shipping confirmation email with a tracking number, allowing you to track the progress of your delivery.

  • Risk of Loss: The risk of loss and title for all items purchased from ArtisanDogWears pass to you upon delivery to the shipping carrier. ArtisanDogWears is not liable for lost or stolen packages once they are marked as delivered by the carrier.

4. Returns and Exchanges

  • Return Policy: At ArtisanDogWears, we prioritize your satisfaction. We offer returns and exchanges on eligible products within 30 days of the original purchase date, provided the following conditions are met:

    • The item must be unused, unopened, and in its original packaging.

    • The item must be in the same condition it was when purchased, with all original tags and accessories intact.

    • You must have the original receipt or proof of purchase.

  • How to Initiate a Return or Exchange:

    1. Contact Us: Please contact our customer support team by emailing info@artisandogwears.com or calling (509) 662-2883 to initiate the return or exchange process.

    2. Return Authorization: We will issue a return authorization and instructions on how to return the product.

    3. Return Shipping: You are responsible for all return shipping costs.

    4. Inspection: Once we receive the returned product, it will be inspected to ensure it meets the return policy requirements.

  • Refunds: Upon approval of your return, we will issue a refund to the original method of payment within 10 business days. Please note that refunds do not include shipping costs.

  • Exchanges: If you prefer an exchange, it will be processed based on current stock availability. If the exchange item is not available, we will provide a refund.

  • Non-Returnable Items: Certain items may not be eligible for returns or exchanges. This includes, but is not limited to:

    • Software that has been opened

    • Used or damaged products that are not defective

    • Products that have been customized for the customer

    • Clearance or final sale items

5. Warranties

  • Manufacturer’s Warranty: Most products sold at ArtisanDogWears come with a manufacturer’s warranty. The specifics of the warranty, including the coverage period and terms, will vary based on the manufacturer. You can find warranty information included with the product or on the manufacturer’s website.

  • Warranty Support: If you experience a problem with a product that is covered under warranty, please contact us, and we will assist you with the claim process. We may facilitate the repair or replacement of the product as per the warranty terms.

6. Customer Support

  • How to Reach Us: We value our customers and are dedicated to offering excellent customer support. You can reach our customer support team in the following ways:

  • Response Time: We strive to respond to all inquiries within 24-48 hours. Please allow additional time for weekends and holidays.

  • Support Services: Our customer support team can assist with any questions related to products, orders, payments, shipping, returns, and warranty inquiries.

7. Policy Changes

ArtisanDogWears reserves the right to modify or update this Sales Policy at any time. Any changes will be posted on our website and will be effective immediately. It is your responsibility to review this policy periodically for changes. Your continued use of our website or purchase of products after changes have been posted constitutes your acceptance of the new terms.

8. Limitation of Liability

ArtisanDogWears is not liable for any indirect, incidental, special, consequential, or punitive damages resulting from the use of our products or website. Our liability is limited to the amount you paid for the product or service.

9. Governing Law

This Sales Policy is governed by and shall be construed in accordance with the laws of the State of Washington, without regard to its conflict of law principles. Any disputes arising from this policy shall be resolved in the state or federal courts located in the State of Washington.

10. Contact Information

If you have any questions or concerns regarding our Sales Policy, please contact us:

ArtisanDogWears
1422 Jefferson St
Wenatchee, Washington (WA)
Phone: (509) 662-2883
Email: info@artisandogwears.com
Website: https://artisandogwears.com/